How do I contact someone from your company?
You may call us at 855.665.3410 Monday through Friday, 6:30am-5pm PST, or click here to fill out our contact us form. A customer service representative will respond within 48 hours.
How do I find a size chart for your products?
There is a Unique size chart listed on each product page, near the image.
How do I place an order?
Add desired items to your shopping cart. When you are finished shopping, click "Checkout." To create an account for easier tracking of your order, and to have information stored in our system for future orders, please sign up using your e-mail address. Billing and shipping information must be filled out. Payment information is entered at the bottom of the screen.
What are my payment options?
We accept all major credit cards. Visa, Mastercard, American Express & Discover
Can I pay by Paypal or check?
We do not currently accept payment by PayPal or check.
How long will it take for my order to be processed?
Orders with valid credit card approvals will be processed as follows:Express orders received by 10:00 AM Pacific Standard Time will ship the day it was received, unless otherwise noted. Express orders received after 10:00 AM Pacific Standard Time will be processed to ship the following business day, unless otherwise noted. Ground orders will be processed to ship on the following business day, unless otherwise noted. Orders placed on Friday after 10:00 AM Pacific Standard time will not be processed until Monday or the following business day, unless otherwise noted
When will my backorder ship?
You will receive a notification that includes the expected ship date of the backordered item. If you do not have record of that information, you may call our customer service department at 855.665.3410.
What shipping methods do you offer?
We offer FedEx ground, 2-Day, and overnight shipping. Please note that free shipping promotions are for ground shipments only. 2-Day and overnight orders must be received 10:00 AM Pacific Standard Time to ship the same day. USPS is now offered to all customers, including APO/FPO.
Do you ship outside of the USA?
Unfortunately, we do not offer international shipping at this time.
After I place my order, when will my card be charged?
Your credit card will be authorized once your order is placed, and the final charge will occur when it ships.
How do I track the status of my order?
If you created an online account when you placed your order, you can log in with your e-mail address and password to view your order status. If no account was created upon order, you can enter the order number online to check the status, or call our customer service team at 855.665.3410.
How do I use a promotion code?
The promotion code must be entered in the promotional code field at checkout.
Why should I create an account with First Tactical®?
Once you create an account, you are able to view the status of any order at any time. Creating a profile will also speed up the checkout process for future orders, because we will have your shipping details and preferences saved.
Do you offer military or law enforcement discounts?
We do not offer discounts, but you will find that our high value products with direct-to-you pricing consistently beats that of most all competitors in the industry.
How long will it take for my order to arrive?
Orders shipped via USPS or using FedEx ground will arrive within 7-10 business days (not including Saturday and Sunday, following credit card authorization. Express orders placed after 10:00 AM PST will not be processed until the following business day. Please note: FedEx does not deliver on Saturdays and Sundays. USPS does not deliver on Sundays.
What are your shipping rates?
Standard Ground $5.95 (FREE on orders over $99)
USPS $5.95 (FREE on orders over $99)
2 Day $16.99
Do you ship to APO/FPO ?
First Tactical ships to Army Post Office (APO) and Fleet Post Office (FPO) addresses. APO is used for Army and Air Force and FPO is used for Navy. To ship to an APO or FPO address, add items to your cart and proceed to checkout. When completing your Shipping Address during checkout, please make note of the following:
- The City must be entered as either "APO" or "FPO"
- The State must be selected as either "AA" "AE" or "AP"
- You must enter your Zip code.
Always remember to enter your full name, grade, and PSC or unit number Here is a sample APO address: PFC JOHN DOE PSC 3 BOX 4120 APO AE 09021 If an existing shipping address automatically populates, please correct where necessary.
Warranty & Returns
What is your return policy?
First Tactical has a 30-day returns and exchanges policy. You may return your merchandise to First Tactical within 30 days upon the receipt of your product. Refunds will be applied to original credit card used at the time of purchase.
What do I do if my product is defective?
We stand behind the workmanship of each and every product we make. If you feel your item is defective or failing prematurely, please call our customer service team for a quick resolution. Once the returned item is received and inspected in our returns department, we will replace the item at no cost.
How do I return or exchange a product I purchased?
Send in your item(s) using the postage-paid return label. Your return will be processed in 10-14 business days.
How do I return or exchange a gift I received?
Gift items may be exchanged for the same item in a different size or color only. Please call customer service team to initiate the exchange.
How long does it take to get a response after submitting a request on the contact page?
We always do our best to respond quickly, but please allow up to 48 business hours for a response.
How do I wash the apparel items?
Turn items inside out and machine wash in cold water using mild detergent. Tumble dry on low. For items with moisture wicking properties, avoid using fabric softener.
How many washes will your garments go through and still hold their color?
We do product testing on all products that are a minimum of 25 times wash/dry/wear cycles. With that, we recommend for maximum color fastness, that customers close all fasteners (zippers, Velcro, snaps, etc) and wash their garments inside out. This will extend the life and color of their products. We do use premium materials and dyestuff, but any time we include the comfort of cotton into the material blend, we recommend that they take a bit of care to extend the color life of their gear.
Are any garments fire resistant?
We offer a selection of 100% cotton items for men and women, including the Tactix Cotton L/S Shirt, the Tactix Cotton S/S shirt, the Cotton Job Shirt, the Cotton L/S, and the Cotton S/S polo. These are great options for fire professionals, as they will not melt or drip.
Are your garments true to size?
Yes, Sizing should run true to size and in accordance with industry standard.
Will your garments conceal my weapon?
At this time we do not have any garments specifically designed for concealed carry however the Tactix stretch pants do offer a comfort waistband that will flex if the customer prefers to wear an IWB holster. Likewise, our woven shirts have enough body in the materials to minimize any outward printing of a CCW.
Are your women's pants considered low rise or high rise?
The women's pants would be considered a mid rise in todays market. These are specifically designed for a uniform, professional customer as compared to fashion. We have intentionally fit the pants to allow for the many activities and performance needs of our target consumer so that they can bend, move and function in their everyday active work environment.
What does Blood-Bourne Pathogen Resistance mean?
An independent laboratory has tested this product and has found that the materials and seams provide passing results when tested in accordance with ASTM F 1671, Standard Test Method for Resistance of Materials Used in Protective Clothing to Penetration by Blood-Borne Pathogens. Please be advised that despite garment materials and seams satisfying the standards of ASTM F 1671, we cannot guarantee that the garment provides an adequate barrier to viruses in all conditions. All consumer will need to be aware of the specific hazards in their workplace in order to best determine the appropriate types and levels of personal protective clothing and equipment that they might need. To maintain proper performance, First Tactical products must be maintained in accordance with the care instructions on the product label. For further information regarding ASTM F 1671, please visit the ASTM International Standards website: www.asm.org
Who do I contact about sponsorship for an upcoming conference?
Please call our customer service team and they will guide you in the right direction. They can be reached at 855.665.3410
Can I get my department logo put on your garments?
Yes. Please call our customer service department for more information: 855.665.3410.
THE SCOPE OF THIS POLICY
THE TYPES OF INFORMATION WE COLLECT
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about new products and other updates.
When you fill out the web form on our contact us page, we collect the personal information you give us such as name, email address, phone number, company name and physical address.
Usage, viewing, technical, and device data when you visit our sites, or open emails we send, including your browser or device type, unique device identifier, and IP address.
Location information, including location information provided by a mobile or other device interacting with one of our sites or applications (including through beacon technologies), or associated with your IP address, where we are permitted by law to process this information.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information."
HOW WE COLLECT YOUR INFORMATION
We collect information you provide to us when you request or purchase products, services, or information from us, register with us (including when you link your profile on a third-party site or platform with your registration account), participate in public forums or other activities on our sites and applications, respond to surveys, or otherwise interact with us using one or more devices. You may provide information in a variety of ways, including by typing or using voice commands.
We collect information through a variety of technologies, such as cookies, Flash cookies, pixels, tags, software development kits, application program interfaces, and Web beacons, including when you visit our sites and applications or use our applications on third-party sites or platforms using one or more devices, whether or not you are logged in or registered. Please visit Online Tracking Technologies and Advertising for further information, including Do Not Track and how to disable cookies and otherwise make choices with respect to such data collection.
We collect information using analytics tools, including when you visit our sites and applications or use our applications on third-party sites or platforms.
We acquire information from other trusted sources to update or supplement the information you provided or we collected automatically, such as when we validate postal address information using third party services. Applicable law may require that you authorize the third party to share your information with us before we can acquire it.
HOW WE USE YOUR INFORMATION
First Tactical, Inc. is responsible for and may use your information for the purposes described in this policy. Consistent with applicable law and choices and controls that may be available to you, we may use information collected from you, or from devices associated with you, to:
- Provide you with the experiences, products, and services you request, view, engage with, or purchase.
- Communicate with you about your account or transactions with us and send you information or request feedback about features on our sites and applications or changes to our policies.
- Send you offers and promotions for our products and services or third-party products and services.
- Personalize content and experiences.
- Provide you with targeted advertising based on your activity on our sites and applications and on third-party sites and applications.
- To learn more about how we use your information for personalization and tracking, please visit Online Tracking Technologies and Advertising.
- Operate, understand, optimize, develop, or improve our sites, applications, products, services and operations.
LIMITED CIRCUMSTANCES UNDER WHICH WE SHARE YOUR PERSONAL INFORMATION WITH OTHERS
We will not share your personal information with a third party outside First Tactical, Inc. except in limited circumstances, including:
To help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
When you allow us to share your personal information with another company, such as: Electing to share your personal information with carefully selected companies so that they can send you offers and promotions about their products and services.
Directing us to share your personal information with third-party sites or platforms, such as social networking sites.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Please note that once we share your personal information with another company, the information received by the other company is controlled by that company and becomes subject to the other company’s privacy practices.
YOUR CONTROLS AND CHOICES
We provide you the ability to exercise certain controls and choices regarding our collection, use and sharing of your information. In accordance with applicable law, your controls and choices may include:
- Correcting, updating, and deleting your online store account.
- Choosing or changing your choices for subscriptions, newsletters, and alerts.
- Choosing whether to receive from us offers and promotions for our products and services, or products and services that we think may be of interest to you.
- Choosing whether we share your personal information with other companies so they can send you offers and promotions about their products and services.
- Controlling targeted advertising from many ad networks and partners; data exchanges; and marketing analytics and digital advertising and marketing service providers (by visiting the Digital Advertising Alliance).
- Choosing to control targeted advertising you receive within applications by using the settings and choices made available to you through your device(s), for example, by re-setting your device’s advertising identifier and/or opting out of interest based ads.
- Requesting removal of your personal information from a public forum on one of our sites or application; and
- Requesting access to the personal information we hold about you and that we amend or delete it.
You may exercise these controls and choices in various ways, including by contacting us, following instructions provided in communications sent to you, or by using your device or other available settings (for example, by re-setting your device’s advertising identifier and/or opting out of interest based ads). You can opt out of interest based ads by visiting the Digital Advertising Alliance or European Interactive Digital Advertising Alliance or using the opt-out mechanism in the “Interest Based Ads” link in the footer of the site you are visiting.
Please be aware that if you do not allow us to collect personal information from you, we may not be able to deliver certain experiences, products, and services to you, and some of our services may not be able to take account of your interests and preferences. If collection of personal information is mandatory, we will make that clear at the point of collection so that you can make an informed decision whether to participate. If you have questions about the specific personal information about you that we process or retain, and your rights regarding that personal information, please contact us.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 18. By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
OUR DATA SECURITY, INTEGRITY, AND RETENTION POLICIES AND PRACTICES
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
HOW WE MANAGE UPDATES TO THIS POLICY
HOW TO CONTACT US WITH COMMENTS AND QUESTIONS
We use technology, such as cookies (browser and Flash) and web beacons, to collect information when you visit our sites or use our applications on third party sites or platforms. Please continue reading for more information, including how to disable cookies.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of the e-billing services.
- Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works. For example, it allows us to ensure that users easily find what they are looking for.
- Functionality cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use and the purposes for which we use them below.
First-party (First Tactical) cookies
This website will set some cookies that are essential for the website to operate correctly. These cookies, none of which capture personally identifiable information, are as follows:
• Popup Banner – a cookie is issued when you first visit the site to see if you have seen our popup email banner either offering a promotion or asking you to sign up for email.
Our websites will set several types of third-party cookie, and we do not control the operation of any of them. The third-party cookies that may be set include:
You can block cookies by activating the setting on your browser that allows you to refuse the settings of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site.
DO NOT TRACK
Please review these basic terms for use of our Website (collectively, the “Terms”). By using the Website, you agree to follow and be bound by these Terms.
If you do not agree with one of these Terms, please do not use this Website. We may change these Terms any time. By using the Website after a change, you agree to follow and be bound by the Terms as changed. Accordingly, please review these Terms regularly. Throughout these Terms, “we”, “us”, and “our” refers to First Tactical. and its parents, subsidiaries, and its affiliated entities, and “Website” refers to the site found on the Internet at www.firsttactical.com.
Website Contents and Technologies:
Unless otherwise expressly noted, you should assume everything you see, hear, or otherwise receive from or on the Website (collectively, the “Contents”) is copyright, trademark, trade dress or other intellectual property owned or licensed by us. The Contents include images, illustrations, designs, icons, photographs, trademarks, logos, text, software, sounds, music, the Website as a whole, and any other materials at our Website.
Except for any intellectual property or content of third parties included on the Website, you may use or download the Contents solely for your personal noncommercial purposes, provided you retain all of their copyright and other proprietary notices and designations. No other type of use is permitted and you may not make any use of any intellectual property or content Website except as otherwise expressly provided in these Terms or with our prior written consent. Nothing in the Terms transfers to you any right, title or interest in any Content, including any intellectual property or content of third parties included on the Website. The downloading or export of software or technical data from this Website to any jurisdiction in violation of United States export laws is strictly prohibited.
We do not provide the technologies used to build our Website and, therefore, we neither recommend nor endorse these technologies. Any information regarding identified technologies, including their capabilities, limitations, and applications, should be sought directly from their manufacturers. We hereby disclaim any rights to trademarks, service marks, trade names, logos, copyrights, patents, domain names, or other intellectual property interests of third parties.
Copyright and Usage of Content:
The copyrights and other rights to the materials on our website are owned by First Tactical. No further publication or commercial use may be made of the materials on this website without the express written permission of First Tactical.
Submission of Information to First Tactical:
User Comments and Submissions:
You promise that no information or material you transmit to the Website will violate anyone else's right, including copyright, trademark, privacy or other rights. You may not transmit any information that is or contains threatening, libelous, defamatory, scandalous, inflammatory, pornographic, profane, or otherwise unlawful, abusive or obscene material, as determined by us in our sole discretion. You will be solely responsible for the content of any submissions you might make. We is not responsible or liable for the content of information that others post at or transmit to the Website, for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography or profanity contained in any such information, or for the conduct of any Website user.
Products displayed on the Website can be delivered only within the United States. Prices are valid and effective only in the United States. We attempt to ensure the accuracy of all product information, but prices are subject to change without notice. We do not warrant the accuracy of Website information regarding product price and availability. We have tried to accurately display the colors of our products on the Website. However, the colors you see will depend on your monitor and we cannot guarantee that your monitor's display will be accurate.
It is our mission to exceed our customer’s expectations by continuously providing innovative products at a great value. Because we value our customers’ opinions, we listen to them and take them seriously. Towards this end, we reserve the right to change product features and designs without notice or obligation.
Links to Other Websites:
Any links contained on the Website to outside websites are provided only as a convenience. If you have any concerns regarding any outside site linked to or from the Website, please direct them to the owner or operator of the outside site. All use of outside links is at your sole risk. We are not responsible for any outside sites, services, or other materials linked to or from the Website, and we disclaim all liability for any injury you might experience by using such materials. You may not create hyperlinks to this Website, nor may you use any "framing" or similar techniques to enclose any portion of this Website without our prior written consent.
THE INFORMATION CONTAINED IN THIS WEBSITE IS PROVIDED TO YOU "AS IS," FOR YOUR INTERNAL INFORMATIONAL PURPOSES ONLY, WITHOUT ANY REPRESENTATION OR WARRANTY OF ACCURACY OR COMPLETENESS OF INFORMATION OR OTHER WARRANTY OF ANY KIND, INCLUDING ANY IMPLIED WARRANTY OF QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT WILL FIRST TACTICAL BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES FOR USE OF THIS WEBSITE OR RELIANCE UPON ANY INFORMATION OR MATERIAL ACCESSED VIA IT OR ANY OTHER HYPERLINKED WEBSITE INCLUDING, BUT NOT LIMITED TO, DAMAGES ARISING FROM LOSS OF PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA, EVEN IF FIRST TACTICAL IS EXPRESSLY ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES, TO THE FULLEST EXTENT ALLOWABLE BY LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES AND REPRESENTATIONS, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. Additionally, First Tactical makes no representations or warranties whatsoever about any other website which you may choose to access through this website. Links provided by First Tactical to such websites are provided solely for your convenience and should not be deemed to imply that First Tactical endorses those websites or any content therein.
You agree to defend, indemnify and hold us (along with our directors, officers, employees, and agents) harmless from and against any claims, damages, costs, and expenses, including attorneys' fees, arising from or related to your use of the Website or your violation of any of these Terms.
Unless otherwise specified, we display this Website and the Contents solely to market and promote our products and services in the United States. We control and operate this Website from our offices in Modesto, California.
These Terms shall be construed according to California law, without regard to conflicts of laws. Any dispute arising under or relating to these Terms, the Contents, the use of the Website, or products or services purchased using this Website, shall be resolved exclusively by the state and federal courts of the State of California. Your use of the Website constitutes your consent to the jurisdiction and venue of said courts with respect to any such dispute.
Your failure to comply with these Terms automatically revokes your authorization to use the Website and terminates any and all rights granted to you under the Terms. The restrictions, including restrictions with respect to the Content, disclaimers, and liability limitations in these Terms shall continue to apply. Upon denial of access, you must promptly destroy all Content downloaded or obtained from this Website, as well as all copies of Content.
First Tactical reserves the right to cancel or make adjustments to any order placed online in order to comply with the promotion being offered. We will not charge any customer’s credit card an amount that is greater than the total checkout price. However, orders may be put on hold in order for a customer service representative to contact a customer for additional information necessary to complete an order. Offers may change at any time and are good only while supplies last, valid in the U.S. only on the FirstTactical.com website. Promotions cannot be applied to previous orders placed.