General

Orders

  • How do I place an order?

    Add desired items to your shopping cart. When you are finished shopping, click "Checkout." To create an account for easier tracking of your order, and to have information stored in our system for future orders, please sign up using your e-mail address. Billing and shipping information must be filled out. Payment information is entered at the bottom of the screen.

  • What are my payment options?

    We accept all major credit cards. Visa, Mastercard, American Express & Discover

  • Can I pay by Paypal or check?

    We do not currently accept payment by PayPal or check.

Shipping

  • How long will it take for my order to be processed?

    Orders with valid credit card approvals will be processed as follows:Express orders received by 10:00 AM Pacific Standard Time will ship the day it was received, unless otherwise noted. Express orders received after 10:00 AM Pacific Standard Time will be processed to ship the following business day, unless otherwise noted. Ground orders will be processed to ship on the following business day, unless otherwise noted. Orders placed on Friday after 10:00 AM Pacific Standard time will not be processed until Monday or the following business day, unless otherwise noted

  • When will my backorder ship?

    You will receive a notification that includes the expected ship date of the backordered item. If you do not have record of that information, you may call our customer service department at 855.665.3410.

  • What shipping methods do you offer?

    We offer FedEx ground, 2-Day, and overnight shipping. Please note that free shipping promotions are for ground shipments only. 2-Day and overnight orders must be received 10:00 AM Pacific Standard Time to ship the same day. USPS is now offered to all customers, including APO/FPO.

  • Do you ship outside of the USA?

    Unfortunately, we do not offer international shipping at this time.

  • After I place my order, when will my card be charged?

    Your credit card will be authorized once your order is placed, and the final charge will occur when it ships.

  • How do I track the status of my order?

    If you created an online account when you placed your order, you can log in with your e-mail address and password to view your order status. If no account was created upon order, you can enter the order number online to check the status, or call our customer service team at 855.665.3410.

  • How do I use a promotion code?

    The promotion code must be entered in the promotional code field at checkout.

  • Why should I create an account with First Tactical®?

    Once you create an account, you are able to view the status of any order at any time. Creating a profile will also speed up the checkout process for future orders, because we will have your shipping details and preferences saved.

  • Do you offer military or law enforcement discounts?

    We do not offer discounts, but you will find that our high value products with direct-to-you pricing consistently beats that of most all competitors in the industry.

  • How long will it take for my order to arrive?

    Orders shipped via USPS or using FedEx ground will arrive within 7-10 business days (not including Saturday and Sunday, following credit card authorization. Express orders placed after 10:00 AM PST will not be processed until the following business day. Please note: FedEx does not deliver on Saturdays and Sundays. USPS does not deliver on Sundays.

  • What are your shipping rates?

    Standard Ground $5.95 (FREE on orders over $99)
    USPS $5.95 (FREE on orders over $99)
    2 Day $16.99
    Overnight $19.99

  • Do you ship to APO/FPO ?

    First Tactical ships to Army Post Office (APO) and Fleet Post Office (FPO) addresses. APO is used for Army and Air Force and FPO is used for Navy. To ship to an APO or FPO address, add items to your cart and proceed to checkout. When completing your Shipping Address during checkout, please make note of the following:
    - The City must be entered as either "APO" or "FPO"
    - The State must be selected as either "AA" "AE" or "AP"
    - You must enter your Zip code.

    Always remember to enter your full name, grade, and PSC or unit number Here is a sample APO address: PFC JOHN DOE PSC 3 BOX 4120 APO AE 09021 If an existing shipping address automatically populates, please correct where necessary.

Warranty & Returns

  • What is your return policy?

    First Tactical has a 30-day returns and exchanges policy. You may return your merchandise to First Tactical within 30 days upon the receipt of your product. Refunds will be applied to original credit card used at the time of purchase.

  • What do I do if my product is defective?

    We stand behind the workmanship of each and every product we make. If you feel your item is defective or failing prematurely, please call our customer service team for a quick resolution. Once the returned item is received and inspected in our returns department, we will replace the item at no cost.

  • How do I return or exchange a product I purchased?

    Send in your item(s) using the postage-paid return label. Your return will be processed in 10-14 business days.

  • How do I return or exchange a gift I received?

    Gift items may be exchanged for the same item in a different size or color only. Please call customer service team to initiate the exchange.

  • How long does it take to get a response after submitting a request on the contact page?

    We always do our best to respond quickly, but please allow up to 48 business hours for a response.

Products

Other Topics

THE SCOPE OF THIS POLICY

This privacy policy describes the treatment of information provided or collected on the sites and applications where this privacy policy is posted, whether on our digital properties or on applications we make available on third-party sites or platforms. We follow this privacy policy in accordance with applicable law in the places where we operate.  In some cases, we may provide additional data privacy notices specific to certain products, practices, or regions. Those terms are to be read in conjunction with this policy.

Please keep in mind that when you provide information to us on a third-party site or platform (for example, via our applications), the information you provide may be separately collected by the third-party site or platform. The information we collect is covered by this privacy policy, and the information the third-party site or platform collects is subject to the third-party site or platform’s privacy practices. Privacy choices you have made on the third-party site or platform will not apply to our use of the information we have collected directly through our applications. Please also keep in mind that our sites and applications may contain links to other sites not owned or controlled by us and we are not responsible for the privacy practices of those sites. We encourage you to be aware when you leave our sites or applications and to read the privacy policies of other sites that may collect your personal information.

THE TYPES OF INFORMATION WE COLLECT

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about new products and other updates.

When you fill out the web form on our contact us page, we collect the personal information you give us such as name, email address, phone number, company name and physical address.

Usage, viewing, technical, and device data when you visit our sites, or open emails we send, including your browser or device type, unique device identifier, and IP address.

Location information, including location information provided by a mobile or other device interacting with one of our sites or applications (including through beacon technologies), or associated with your IP address, where we are permitted by law to process this information.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information."

HOW WE COLLECT YOUR INFORMATION

We collect information you provide to us when you request or purchase products, services, or information from us, register with us (including when you link your profile on a third-party site or platform with your registration account), participate in public forums or other activities on our sites and applications, respond to surveys, or otherwise interact with us using one or more devices.  You may provide information in a variety of ways, including by typing or using voice commands.

We collect information through a variety of technologies, such as cookies, Flash cookies, pixels, tags, software development kits, application program interfaces, and Web beacons, including when you visit our sites and applications or use our applications on third-party sites or platforms using one or more devices, whether or not you are logged in or registered. Please visit Online Tracking Technologies and Advertising for further information, including Do Not Track and how to disable cookies and otherwise make choices with respect to such data collection.

We collect information using analytics tools, including when you visit our sites and applications or use our applications on third-party sites or platforms.

We acquire information from other trusted sources to update or supplement the information you provided or we collected automatically, such as when we validate postal address information using third party services.  Applicable law may require that you authorize the third party to share your information with us before we can acquire it.

HOW WE USE YOUR INFORMATION

First Tactical, Inc. is responsible for and may use your information for the purposes described in this policy. Consistent with applicable law and choices and controls that may be available to you, we may use information collected from you, or from devices associated with you, to:

LIMITED CIRCUMSTANCES UNDER WHICH WE SHARE YOUR PERSONAL INFORMATION WITH OTHERS

We will not share your personal information with a third party outside First Tactical, Inc. except in limited circumstances, including:

To help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

When you allow us to share your personal information with another company, such as: Electing to share your personal information with carefully selected companies so that they can send you offers and promotions about their products and services.

Directing us to share your personal information with third-party sites or platforms, such as social networking sites.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Please note that once we share your personal information with another company, the information received by the other company is controlled by that company and becomes subject to the other company’s privacy practices.

YOUR CONTROLS AND CHOICES

We provide you the ability to exercise certain controls and choices regarding our collection, use and sharing of your information. In accordance with applicable law, your controls and choices may include: 

You may exercise these controls and choices in various ways, including by contacting us, following instructions provided in communications sent to you, or by using your device or other available settings (for example, by re-setting your device’s advertising identifier and/or opting out of interest based ads). You can opt out of interest based ads by visiting the Digital Advertising Alliance or European Interactive Digital Advertising Alliance or using the opt-out mechanism in the “Interest Based Ads” link in the footer of the site you are visiting.

Please be aware that if you do not allow us to collect personal information from you, we may not be able to deliver certain experiences, products, and services to you, and some of our services may not be able to take account of your interests and preferences. If collection of personal information is mandatory, we will make that clear at the point of collection so that you can make an informed decision whether to participate.  If you have questions about the specific personal information about you that we process or retain, and your rights regarding that personal information, please contact us.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHILDREN’S PRIVACY POLICY AND AGE OF CONSENT

MINORS
The Site is not intended for individuals under the age of 18. By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

OUR DATA SECURITY, INTEGRITY, AND RETENTION POLICIES AND PRACTICES

The security, integrity, and confidentiality of your information are extremely important to us. We have implemented technical, administrative, and physical security measures that are designed to protect visitor information from unauthorized access, disclosure, use, and modification. We regularly review our security procedures to consider appropriate new technology and methods. Please be aware that, despite our best efforts, no security measures are perfect or impenetrable. We will retain your personal information for the length of time needed to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

HOW WE MANAGE UPDATES TO THIS POLICY

From time to time, we may change this privacy policy to accommodate new technologies, industry practices, regulatory requirements or for other purposes. We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent. Notice may be by email to you at the last email address you provided us, by posting notice of such changes on our sites and applications, or by other means, consistent with applicable law.

HOW TO CONTACT US WITH COMMENTS AND QUESTIONS

If you have a comment or question about this privacy policy, please contact us.

We use technology, such as cookies (browser and Flash) and web beacons, to collect information when you visit our sites or use our applications on third party sites or platforms. Please continue reading for more information, including how to disable cookies.

We use cookies on our site for a number of purposes. They help us to provide you with a good experience when you browse our website and also allow us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

You can find more information about the individual cookies we use and the purposes for which we use them below.

First-party (First Tactical) cookies
This website will set some cookies that are essential for the website to operate correctly. These cookies, none of which capture personally identifiable information, are as follows:

• Popup Banner – a cookie is issued when you first visit the site to see if you have seen our popup email banner either offering a promotion or asking you to sign up for email.

Third-party cookies
Our websites will set several types of third-party cookie, and we do not control the operation of any of them. The third-party cookies that may be set include:

GOOGLE ANALYTICS—we use Google Analytics to collect data about website usage. This data does not include personally identifiable information. You can view the Google Privacy Policy here: www.google.com/policies/privacy/.

You can block cookies by activating the setting on your browser that allows you to refuse the settings of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site.

DO NOT TRACK
Web browsers can transmit Do Not Track signals that indicate that a user does not wish to have activity tracked. Currently, no universally accepted standard exists for how to interpret such signals, although work to create consensus is ongoing. Accordingly, we adhere to the standards set out in our privacy policy. You can manage your choices regarding targeted advertising as described above and in Your Controls and Choices. Learn about Do Not Track.

Please review these basic terms for use of our Website (collectively, the “Terms”). By using the Website, you agree to follow and be bound by these Terms.

If you do not agree with one of these Terms, please do not use this Website. We may change these Terms any time. By using the Website after a change, you agree to follow and be bound by the Terms as changed. Accordingly, please review these Terms regularly. Throughout these Terms, “we”, “us”, and “our” refers to First Tactical. and its parents, subsidiaries, and its affiliated entities, and “Website” refers to the site found on the Internet at www.firsttactical.com.

Website Contents and Technologies:

Unless otherwise expressly noted, you should assume everything you see, hear, or otherwise receive from or on the Website (collectively, the “Contents”) is copyright, trademark, trade dress or other intellectual property owned or licensed by us. The Contents include images, illustrations, designs, icons, photographs, trademarks, logos, text, software, sounds, music, the Website as a whole, and any other materials at our Website.

Except for any intellectual property or content of third parties included on the Website, you may use or download the Contents solely for your personal noncommercial purposes, provided you retain all of their copyright and other proprietary notices and designations. No other type of use is permitted and you may not make any use of any intellectual property or content Website except as otherwise expressly provided in these Terms or with our prior written consent. Nothing in the Terms transfers to you any right, title or interest in any Content, including any intellectual property or content of third parties included on the Website. The downloading or export of software or technical data from this Website to any jurisdiction in violation of United States export laws is strictly prohibited.

We do not provide the technologies used to build our Website and, therefore, we neither recommend nor endorse these technologies. Any information regarding identified technologies, including their capabilities, limitations, and applications, should be sought directly from their manufacturers. We hereby disclaim any rights to trademarks, service marks, trade names, logos, copyrights, patents, domain names, or other intellectual property interests of third parties.

Copyright and Usage of Content:

The copyrights and other rights to the materials on our website are owned by First Tactical. No further publication or commercial use may be made of the materials on this website without the express written permission of First Tactical.

Submission of Information to First Tactical:

Please see our Privacy Policy for general information regarding the use of this website. With regard to the submission of information to First Tactical, please note that First Tactical does not want to receive confidential or proprietary information from you through this website or otherwise unless you have another written agreement with First Tactical related to the sharing of such information. Any information that First Tactical receives through this website, other than your personally-identifiable information that is encompassed by the terms of our Privacy Policy, will be deemed to be NON-CONFIDENTIAL. BY TRANSMITTING TO FIRST TACTICAL INFORMATION VIA THIS WEBSITE OR OTHERWISE WITHOUT A WRITTEN AGREEMENT WITH FIRST TACTICAL RELATING TO YOUR SUBMISSION, YOU UNDERSTAND AND AGREE THAT FIRST TACTICAL MAY USE THAT INFORMATION FOR ANY PURPOSE WHATSOEVER WITHOUT OBLIGATION TO YOU.

User Comments and Submissions:

We welcome your comments regarding our Website, our products, and our services, which might include personal information about you and your use of the Website. Please review our Privacy Policy for more information.

You promise that no information or material you transmit to the Website will violate anyone else's right, including copyright, trademark, privacy or other rights. You may not transmit any information that is or contains threatening, libelous, defamatory, scandalous, inflammatory, pornographic, profane, or otherwise unlawful, abusive or obscene material, as determined by us in our sole discretion. You will be solely responsible for the content of any submissions you might make. We is not responsible or liable for the content of information that others post at or transmit to the Website, for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography or profanity contained in any such information, or for the conduct of any Website user.

Product Information:

Products displayed on the Website can be delivered only within the United States. Prices are valid and effective only in the United States. We attempt to ensure the accuracy of all product information, but prices are subject to change without notice. We do not warrant the accuracy of Website information regarding product price and availability. We have tried to accurately display the colors of our products on the Website. However, the colors you see will depend on your monitor and we cannot guarantee that your monitor's display will be accurate.

It is our mission to exceed our customer’s expectations by continuously providing innovative products at a great value. Because we value our customers’ opinions, we listen to them and take them seriously. Towards this end, we reserve the right to change product features and designs without notice or obligation.

Links to Other Websites:

Any links contained on the Website to outside websites are provided only as a convenience. If you have any concerns regarding any outside site linked to or from the Website, please direct them to the owner or operator of the outside site. All use of outside links is at your sole risk. We are not responsible for any outside sites, services, or other materials linked to or from the Website, and we disclaim all liability for any injury you might experience by using such materials. You may not create hyperlinks to this Website, nor may you use any "framing" or similar techniques to enclose any portion of this Website without our prior written consent.

Disclaimer:

THE INFORMATION CONTAINED IN THIS WEBSITE IS PROVIDED TO YOU "AS IS," FOR YOUR INTERNAL INFORMATIONAL PURPOSES ONLY, WITHOUT ANY REPRESENTATION OR WARRANTY OF ACCURACY OR COMPLETENESS OF INFORMATION OR OTHER WARRANTY OF ANY KIND, INCLUDING ANY IMPLIED WARRANTY OF QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT WILL FIRST TACTICAL BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES FOR USE OF THIS WEBSITE OR RELIANCE UPON ANY INFORMATION OR MATERIAL ACCESSED VIA IT OR ANY OTHER HYPERLINKED WEBSITE INCLUDING, BUT NOT LIMITED TO, DAMAGES ARISING FROM LOSS OF PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA, EVEN IF FIRST TACTICAL IS EXPRESSLY ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES, TO THE FULLEST EXTENT ALLOWABLE BY LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES AND REPRESENTATIONS, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. Additionally, First Tactical makes no representations or warranties whatsoever about any other website which you may choose to access through this website. Links provided by First Tactical to such websites are provided solely for your convenience and should not be deemed to imply that First Tactical endorses those websites or any content therein.

Indemnification:

You agree to defend, indemnify and hold us (along with our directors, officers, employees, and agents) harmless from and against any claims, damages, costs, and expenses, including attorneys' fees, arising from or related to your use of the Website or your violation of any of these Terms.

Miscellaneous:

Unless otherwise specified, we display this Website and the Contents solely to market and promote our products and services in the United States. We control and operate this Website from our offices in Modesto, California.

These Terms shall be construed according to California law, without regard to conflicts of laws. Any dispute arising under or relating to these Terms, the Contents, the use of the Website, or products or services purchased using this Website, shall be resolved exclusively by the state and federal courts of the State of California. Your use of the Website constitutes your consent to the jurisdiction and venue of said courts with respect to any such dispute.

These Terms, together with the Privacy Policy, are the entire agreements between you and us relating to the Website or its Contents. Any other agreements are superseded and have no force or effect.

Termination:

Your failure to comply with these Terms automatically revokes your authorization to use the Website and terminates any and all rights granted to you under the Terms. The restrictions, including restrictions with respect to the Content, disclaimers, and liability limitations in these Terms shall continue to apply. Upon denial of access, you must promptly destroy all Content downloaded or obtained from this Website, as well as all copies of Content.

Promotions:

First Tactical reserves the right to cancel or make adjustments to any order placed online in order to comply with the promotion being offered. We will not charge any customer’s credit card an amount that is greater than the total checkout price. However, orders may be put on hold in order for a customer service representative to contact a customer for additional information necessary to complete an order. Offers may change at any time and are good only while supplies last, valid in the U.S. only on the FirstTactical.com website. Promotions cannot be applied to previous orders placed.