As the International Sales Coordinator, you will be responsible for assisting with the management of international sales accounts, coordinating logistics for international shipments, and maintaining accurate records of sales activities. You will also provide support in creating sales reports and presentations, analyzing sales data, and identifying areas for improvement. Additionally, you will work closely with the sales team to develop strategic initiatives and contribute to the achievement of sales goals.

Reports to: Director of Customer Service/President

Location: On-site at the Global Headquarters in Modesto,CA.

Pay: $28-32/hour

Responsibilities:

• Support the international sales team by managing customer accounts and maintaining regular contact
• Coordinate all aspects of international shipments, ensuring timely delivery and accuracy
• Maintain accurate and up-to-date records of sales activities, including customer interactions and sales orders
• Assist in the creation and distribution of sales reports and presentations, providing valuable insights and analysis
• Collaborate with the sales team to develop and implement strategic initiatives for market expansion
• Conduct market research and competitor analysis to identify sales opportunities and stay informed of industry trends
• Provide administrative support to the sales team, including scheduling meetings, managing calendars, and organizing travel arrangements

Requirements:

• Bachelor's degree in international business, marketing, or a related field, and/or equivalent experience
• Minimum of 2 years of experience in sales coordination or a similar role, preferably in an international setting
• Excellent written and verbal communication skills in English, fluency in Spanish and additional languages is a strong plus
• Experience with International Sales
• Proficient in Microsoft Office Suite and CRM software
• Strong attention to detail and ability to manage multiple priorities effectively
• Proven ability to work independently, as well as collaboratively in a team environment
• Exceptional organizational and time management skills
• Familiarity with international shipping processes and customs regulations is desirable

Physical Demands/Work Conditions:

• Requires working indoors in environmentally controlled conditions
• Must be able to remain in a stationary position 50% of the time
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations
• The ability to observe details at close range (within a few feet of the observer)
• Frequently moves boxes weighing up to 30 pounds across office for various needs
• Repetitive hand movement and fine coordination including use of a computer keyboard
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In this role, you will be responsible for overseeing and coordinating the day-to-day operations of the customer service department. You will be expected to lead by example and provide exceptional customer service to our clients. The ideal candidate will have a strong background in customer service, possess excellent leadership and communication skills, and be able to manage different personality types.

Reports to: Director of Customer Service

Location: On-site at the Global Headquarters in Modesto,CA.

Pay: $28-32/hour

Responsibilities:

• Train and mentor customer service representatives to ensure a high level of customer satisfaction
• Monitor and evaluate customer interactions to identify areas for improvement and implement necessary changes
• Assist in the development and implementation of customer service policies and procedures
• Handle escalated customer complaints and provide resolutions in a timely and efficient manner
• Collaborate with other departments to ensure seamless customer experiences
• Conduct regular performance evaluations and provide feedback to team members
• Ensure compliance with company policies and procedures
• Assist Director of Customer Service with reports and company presentations
• Additional duties as assigned

Requirements:

• High school diploma or equivalent; Bachelor's degree preferred
• Proven experience in a customer service role
• Strong communication skills, both written and verbal
• Excellent leadership and management abilities
• Proficient in Microsoft Office Suite
• Ability to handle difficult customer situations with tact and professionalism
• Detail-oriented with strong problem-solving skills
• Ability to work in a fast-paced environment and meet deadlines

Physical Demands/Work Conditions:

• Requires working indoors in environmentally controlled conditions
• Must be able to remain in a stationary position 50% of the time
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations
• The ability to observe details at close range (within a few feet of the observer)
• Frequently moves boxes weighing up to 30 pounds across office for various needs
• Repetitive hand movement and fine coordination including use of a computer keyboard
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In this role, you will be responsible for managing a team and collaborating with various departments to ensure smooth workflow and customer satisfaction. You will also be responsible for implementing and maintaining quality control processes, monitoring inventory levels, and providing training to new employees.

Reports to: Custom Shop Manager

Location: On-site at the Global Headquarters in Modesto,CA.

Pay: $28-32/hour

Responsibilities:

• Oversee the daily operations of the custom shop, ensuring all projects are completed on time and to the highest quality standards
• Manage and mentor a team providing guidance and support throughout the project process
• Collaborate with various departments, such as sales, design, and production, to ensure seamless workflow and customer satisfaction
• Implement and maintain quality control processes, ensuring all products meet customer specifications and exceed expectations
• Monitor inventory levels and coordinate with purchasing to ensure timely procurement of materials and supplies
• Provide training and onboarding for new employees, ensuring they are equipped with the necessary skills and knowledge to succeed
• Additional duties as assigned

Requirements:

• Minimum of 3 years of experience in custom shop operations or a related field
• Strong knowledge and understanding of Embroidery, Heat press, Direct to garment/film techniques and materials
• Proven leadership skills, with the ability to motivate and inspire a team
• Excellent problem-solving and critical-thinking abilities
• Excel/Google Sheets
• Email communication
• Ability to effectively manage multiple projects and prioritize tasks
• Strong attention to detail and commitment to upholding high-quality standards
• Excellent communication and interpersonal skills, with the ability to collaborate cross-functionally

Physical Demands/Work Conditions:

• Working inside a warehouse
• Squatting, twisting, bending, carrying, and lifting between 10-50 lbs
• Frequently required to stand, walk, use hands and fingers to handle and feel, and reach with hands and arms
• Stand for prolonged periods of time
• Repetitive hand movement and fine coordination including use of a computer keyboard
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

You will work with the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals in line with company vision and values. First Tactical will provide you with all Public Safety contacts including Police, Fire and Emergency Medical Services (EMS) in an assigned territory as well as sales samples, sales collateral and a territory management tool.

Open Territories:

• Chicago, IL
• Detroit, MI
• Cleveland, OH

Qualifications:

• Retired or transitioning public safety professional preferred
• 2 to 3 years of Sales experience preferred
• Strong knowledge of tactical gear and apparel
• Associates degree, equivalent or higher education preferred
• Excellent verbal, written and presentation skills
• Clean driving record
• Insured vehicle to support travel, department calls and presentations and sales within sales territory
• Computer, tablet or smart phone with access to internet
• Be available for travel within assigned territory and corporate training or approved events
• Be proficient in Microsoft Office Suite (MS Word, Excel, Outlook, PowerPoint, etc.)
• Experience with SalesForce or other CRM Software a plus
• Experience working in fast-paced, rapidly changing environments
• Strong understanding of customer and market dynamics and requirements
• Proven ability to achieve goals and objectives

Responsibilities:

• Develop strong professional relationships with Public Safety departments and aligned influential consumers within the assigned territory
• Maintain contact with all clients in the territory to ensure high levels of Client Satisfaction
• Develop, implement and execute sales strategies and territory business plans to drive sales in existing and new markets
• Schedule and conduct ongoing departmental visits and provide exceptional customer service
• Actively participate in local industry-related events
• Identify, coordinate and attend regional and national tradeshows as approved
• Responsible to serve as a First Tactical brand ambassador, promoting the First Tactical mission, products, business processes and unique offerings
• Responsible for the sample set, sales representative collateral, event kit, SWAG, seeding, wear testing arrangements and sales of First Tactical apparel and gear within their designated territory
• Demonstrates technical selling skills and First Tactical product knowledge that allows the Sales Representative to give effective presentations and achieve sales goals
• In conjunction with a Regional Sales Manager, works within an annual business plan and develops supporting territory plan. Plan will detail activities to follow during the fiscal year, which will focus the Sales Representative meeting or exceeding sales objectives
• Maintain complete understanding of First Tactical sales process, pricing, embellishment, proposal models and ordering process
• Demonstrates the ability to carry on a business conversation with public safety officials, business owners and decision makers.
• Maximizes all opportunities in the process of closing a sale.
• Sells consultatively and makes recommendations to prospects and clients of the various solutions the company offers.
• Develops the First Tactical database of qualified leads through referrals, telephone canvassing, face to face cold calling on business owners, direct mail, email, and networking.
• Assists in the implementation of company marketing plans as needed.
• Creates and conducts effective proposal presentations.
• Responsible for sourcing and developing client relationships and referrals.
• Responsible for identifying and building effective networking with clients and colleagues.
• Demonstrates the ability to gather and submit detailed business information for sales, marketing, pricing, and presentation of solutions to identified prospects' business problems.
• Maintains accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities within their assigned territory, including the use of Microsoft Outlook and Excel to maintain accurate records to maximize territory potential.
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team
• Maintain professional internal and external relationships that meet company core values
• Proactively establish and maintain effective working team relationships with all support departments
• Participates and contributes to the development of educational programs offered to clients, prospects and company employees.

Role Details:

• You will try on a variety of clothing, including shirts, pants, outerwear to test the comfort, mobility, and functionality of each garment for our Product Development team
• Give constructive feedback on how the garment feels and fits on the body
• Be able to stand for long periods of time. Fittings can range from 30 minutes to 2 1/2 hours
• Hourly paid position
• Please be advised this is not a website/print model position. Will be photographed for internal use only

Job Requirements:

• Must live in and around the Modesto area
• Comfortable in moving your arms, walking, or other common movements while wearing the garment
• Comfortable trying clothes on in front of 5-10 people
• Strong communication and interpersonal skills to work effectively with the Product Development team
• Law Enforcement, Firefighters and Emergency Medical Personnel ideal candidates but not required
• Have a flexible schedule and be available Monday through Friday. Approximately 3-6 hours per week. Hours weekly will vary. We normally can give you 1-2 days in advance to check your schedule
• No fit model experience needed. We will train the right candidates, we ask you come with an open mind and positive attitude
• Model will be responsible for maintaining body measurements

MEN: Large Top & 34 Bottom

• Neck: 16-1/2
• Chest: 44
• Waist: 34
• Hip: 39
• Thigh: 25
• Bicep: 14-1/2
• Inseam: 32
• Height: 5'8" - 6'1/2"

WOMEN: Small Top & 6 Bottom

• Chest: 35
• Waist: 28-1/2
• Hip: 38
• Thigh: 21-3/4
• Bicep: 10-3/4
• Inseam: 30-1/2
• Height: 5'5" - 5'7"