Warranty & Returns
What is your return policy?
First Tactical has a 30-day returns and exchanges policy. You may return your merchandise to First Tactical within 30 days upon the receipt of your product. Refunds will be applied to original credit card used at the time of purchase.
Items purchased with a Gift-With-Purchase (GWP) can only be refunded with the GWP included with your return. If the GWP is not included in your return, the total amount of the GWP will be deducted from your total return amount.
What do I do if my product is defective?
We stand behind the workmanship of each and every product we make. If you feel your item is defective or failing prematurely, please call our customer service team for a quick resolution. Once the returned item is received and inspected in our returns department, we will replace the item at no cost.
How do I return or exchange a product I purchased?
Send in your item(s) referencing the return authorization number given by one of our customer service representatives. Your return will be processed in 10-14 business days.
How do I return or exchange a gift I received?
Gift items may be exchanged for the same item in a different size or color only. Please call customer service team to initiate the exchange.
How long does it take to get a response after submitting a request on the contact page?
We always do our best to respond quickly, but please allow up to 48 business hours for a response.